A lot of time and money is spent researching the obvious. People want clean, safe, and frequent buses. Buses are slow because roads are jammed. Only 14% commute by car, but they take up at least 40% of the room on the road. Make the buses fare-free and ridership will jump 20%. Have more buses on order.
Firstpost: "Existing bus users want more buses to be added to the system and do not expect any major systemic law-and-order overhaul, our research implied. "